Refund Policy

This Refund Policy outlines the terms and conditions for requesting refunds for purchases made on Channel YONO Beauty website. By making a purchase, you agree to the following refund terms:

1. Eligibility for Refunds

> We offer refunds for products that are damaged, defective, or significantly different from what was described on our website.

> We do not offer refunds for products that have been used, opened, or tampered with, except in cases of defects.

2. Requesting a Refund

> To request a refund, please contact our customer support within 3 days of receiving your order.

>Provide your order number, a clear description of the issue, and photographic evidence if applicable.

3. Refund Process

> Once your refund request is received and approved, we will provide instructions for returning the product.

> Return shipping costs for approved refunds are the responsibility of the customer, unless the return is due to a mistake on our end.

> Once we receive the returned product, we will inspect it to verify the reason for the return.

4. Refund Options

If the refund is approved, you may choose between:

> A full refund to your original payment method.
> A store credit for the full purchase amount, which can be used for future purchases on our website.
> Refunds will be processed within 10 days of receiving the returned product.

5. Refusal of Refunds

> We reserve the right to refuse a refund if the returned product is not in its original condition, has been used or altered, or does not meet our refund eligibility criteria.

> We may refuse a refund if the issue with the product is due to improper use, negligence, or failure to follow product instructions.

6. Shipping Costs

> Shipping costs are non-refundable, except in cases where the return is due to our error.
> If you receive a refund, the original shipping cost (if applicable) will be deducted from the refund amount.

7. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page, and your continued use of the website after changes signifies your acceptance of the updated policy.

8. Contact Us

If you have any questions, concerns, or requests regarding refunds or this Refund Policy, please contact our customer support at chanelyono1@yahoo.com